From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank – as well as its online and mobile banking, branch and overdraft services – to friends, relatives or other businesses.The results come from an independent survey of thousands of personal and small business customers, and must be prominently displayed in banks’ branches, as well as on their websites and apps. This will make it easier for people to find out if another bank has a better offer and has been introduced to drive up competition between banks, so leading to a better overall quality of service for those who use them.The new measure is one of a number being required by the Competition and Markets Authority (CMA) following its in-depth investigation of the sector. The CMA also requested the Financial Conduct Authority (FCA) build on this by making banks release further information on their performance and services to drive up standards, and make it easier for people to judge whether they are with the best bank for them.Adam Land, Senior Director at the CMA, said: For the first time, people will now be able to easily compare banks on the quality of the service they provide, and so judge if they’re getting the most for their money or could do better elsewhere. This is one of the many measures – including Open Banking and overdraft text alerts – that we put in place to make banks work harder for their customers and help people shop around to find the best deals for them. Getting a good deal isn’t just about pricing. It’s also important for customers – including individuals and small businesses – to be able to judge the quality of service around their current account and to see whether other providers could offer something that suits them better. This information should encourage providers to offer the services that people value. The CMA published its final report, which demanded 17 changes to make banks work harder for their customers, in August 2016. Businesses – such as switching sites and regulated financial technology companies – and consumer bodies will be able to access the underlying customer survey data through Open Banking. These organisations will be able to use the information to make sure people are better informed about what products and services are available, at what price. Information on service quality will be published every six months by all British banks and building societies with more than 150,000 personal current accounts (PCAs) or 20,000 business current accounts (BCAs), and all Northern Ireland banks and building societies with more than 20,000 PCAs or 15,000 BCAs. Banks will now be required by the FCA to publish details of available services and relevant helplines. In addition, the banks will also have to provide information about the number of major operational and security incidents they have experienced, and provide updates on their websites.From February 2019, the FCA will expect that banks publish figures on how long it takes to open current accounts and replace debit cards.Christopher Woolard, Executive Director of Strategy and Competition at the FCA, said: The FCA rules apply to banks and building societies with 70,000 or more personal current accounts or with 15,000 or more small business current accounts. For more information about action by the FCA, see their news story. Notes to Editors Enquiries should be directed to the CMA’s press team, [email protected], or 020 3738 6460. For enquiries relating to the FCA’s information requirements, contact the FCA Press Office on 020 7066 3232 or at [email protected] For more information see the CMA’s homepage, or follow us on Twitter, Facebook, and LinkedIn. Sign up to our email alerts to receive updates on the markets cases.
“He gave an excellent presentation, for an intern.”“The professor wasn’t as boring as I expected.” “She’s built a very successful business — and she has kids!” Backhanded compliments: No one likes them, but we’ve all gotten them. And let’s be honest here. We’ve all given them from time to time.They are the sneaky little social grenades that are lobbed into conversation under the guise of flattery, but detonate with a thud. Unlike true compliments, the backhanded variety appear to be positive but contain deadly qualifiers that foul any good feelings the plaudits might have engendered.Given how common they are, you might assume that backhanded compliments, however unpleasant to receive, must deliver some sort of payoff for the givers. Otherwise, why make them? How our style of deliberating influences (and sometimes annoys) others Though social psychologists have long studied the strategies people use to get others to like them (flattery or ingratiation) or respect them (bragging or intimidation), it turns out that little research exists on backhanded compliments.Harvard Business School (HBS) faculty Alison Wood Brooks and Michael I. Norton, along with co-author Ovul Sezer, Ph.D. ’17, now an assistant professor at at the University of North Carolina’s Kenan Flagler Business School, set out to understand better when and why people use backhanded compliments and whether they improve status and likeability in the workplace compared with outright compliments, and if so, by how much.Their new working paper confirms that backhanded compliments are a terrible idea. In a series of studies, they found that while people intend them to increase their likeability and status at the same time, the givers come across as less sincere, less attractive, more condescending, and even less competent than those who offer a traditional compliment.Not only does a backhanded compliment lessen the giver’s likeability because the insulting undercurrent is not nearly as veiled as the speaker may think, it also costs the giver status with the target and with everyone who overhears the remark, such as bosses or coworkers.“You’re aiming for these two things simultaneously, and yet you’re paradoxically hurting both of them when you give them,” said Brooks, an assistant professor of business administration and Hellman Faculty Fellow. Brooks is also a self-professed recovering “queen of backhanded compliments” who studies the psychology of conversation, with a particular interest in how people give and receive advice and feedback, of which compliments are a common form.Those who give backhanded compliment think they’re getting a leg up on a perceived rival while burnishing their own reputation. But in reality they’re torpedoing both, and worst of all, often don’t even realize it.“You’re not thinking enough about how you’re being perceived; you’re thinking about how they’re going to be perceived,” said Norton. “This really feels like a winning strategy for people.”The most offensive type of backhanded compliment involves being favorably compared to a stereotyped grouping or to a negative expectation. The underlying message there is: “‘You’re not good at things; your group is not good at things, and basically all I see you as is a member of that group and nothing else,’” said Norton. “No one wants to be just a blank. And yet, when people say it, they mean it as a compliment.”Not surprising, study respondents said the way to be liked is to give a genuine compliment. But if the goal is to also signal one’s status to others, especially when that status is under threat, then backhanded compliments are a weapon of choice.Why engage in backhanded compliments if they cause such obvious social harm?One key reason is that people don’t get good feedback about how they come across, analysts say. When faced with an offensive comment or act, it is rare for others to speak up in the moment, leaving backhanded complimenters with a false sense that what they said was fine.“Either they don’t reflect about it and don’t realize at all, or they’re in denial about it. And I think that’s true about most conversational mistakes,” said Brooks. “Conversing is hard; it’s very cognitively depleting. You’re monitoring the other person’s facial expressions and body expressions and emotions and their words while you’re also doing your own. It’s a really difficult thing to do, so we make all kinds of mistakes of commission, like saying things we shouldn’t, and then we don’t say things that we should, like ‘I love your sweater!’”Even though they generally fail, backhanded compliments do sometimes confer a competitive edge by damaging a target’s confidence and motivation, the paper concluded.“Everyone will hate you, but if that person stops working, then I won,” said Norton, who recently worked on a study of “humblebragging,” a strategy with similar dual aims that has exploded on social media, with Sezer and Francesca Gino, the Tandon Family Professor of Business Administration at HBS.Though flatterers are deemed insecure and unlikeable, their backhanded compliments can still inflict a potent dose of psychic harm.“We’d like to believe that when you receive a piece of negative feedback that you could discount it and dismiss it,” said Brooks. “But what we know from psychology research on negative feedback is that it’s incredibly insidious. … It’s like an intrusive thought. The power of suggestion is so strong.”Much like the fine line between stupid and clever, there’s not much separating a heartfelt compliment from a backhanded one.“Compliments are meant to make you feel like you’re one of the best,” said Brooks, but backhanded compliments make it clear the giver has a comparison standard in mind that should never be articulated. “Probably underlying all compliments, the person giving the compliment is thinking of a comparison set, they’re just not making it salient. That’s how the social mind works. The person receiving it doesn’t think about it; the person just feels good. With backhanded compliments, the speaker is making that comparison set perfectly explicit, and it feels terrible: ‘Hey, I’m the best of the worst!’”The study’s findings, the authors say, make it pretty clear how people should behave in the workplace to avoid damaging their reputations.“If you intend to give a compliment, don’t include a qualifier. Just say it,” offered Brooks.But if you can’t resist dishing a backhanded compliment, be strategic.“If you are going to do it, do it in private. Our tendency is to want to do it in public [like at a staff meeting] so everyone knows,” said Norton. “But in fact, we show that they’ll all hate you.” From decisive to dithering Joke your way to success Related If you’re funny, that helps co-workers view you as competent and self-assured, study says read more
Football will be totally different when it eventually resumes after the coronavirus outbreak, the head of global soccer body FIFA Gianni Infantino said on Thursday.”Football will come back, and when it does, we’ll celebrate coming out of a nightmare together,” he told the Italian news agency ANSA in an interview.”There is one lesson, however, that both you and me must have understood: the football that will come after the virus will be totally different…[more] inclusive, more social and more supportive, connected to the individual countries and at the same time more global, less arrogant and more welcoming.” Topics : He added: “We will be better, more human and more attentive to true values.”Last week, Infantino told Gazzetta dello Sport that it was the right time to take a step back and reform a sport where fixture lists have become overloaded and financial resources increasingly concentrated in the hands of a few elite clubs.He suggested there could be “fewer, but more interesting tournaments. Maybe fewer squads, but more balance. Fewer, but more competitive, matches to safeguard the health of the players.”Later on Thursday, Infantino told the annual congress of the South American Football Confederation (CONMEBOL) that “it is our responsibility as football administrators, first of all to ensure football can survive and secondly move forward once again.””On the international match calendar we have to look for global solutions to tackle these global problems in a spirit of cooperation and solidarity,” Infantino said in a video link from Zurich.”Everyone has different interests, but we must talk and put on the table topics that we perhaps didn’t discuss in the past. read more
Topics : The University of Oxford’s possible COVID-19 vaccine could be rolled out by the end of the year but there is no certainty that will happen, the lead developer of the vaccine said on Tuesday.The experimental vaccine, which has been licensed to AstraZeneca, produced an immune response in early-stage clinical trials, data showed on Monday, preserving hopes it could be in use by the end of the year.”The end of the year target for getting vaccine rollout, it’s a possibility but there’s absolutely no certainty about that because we need three things to happen,” Sarah Gilbert told BBC Radio. She said it needed to be shown to work in late-stage trials, there needed to be large quantities manufactured and regulators had to agree quickly to license it for emergency use.”All of these three things have to happen and come together before we can start seeing large numbers of people vaccinated,” she said.The Oxford scientists had eyed a million doses of the potential vaccine to be produced by September.Although the deal with AstraZeneca has provided manufacturing capacity to do that, the lower prevalence of the novel coronavirus in Britain has complicated the process of proving its efficacy. Late-stage trials are under way in Brazil and South Africa and are due to start in the United States.”The crucial thing is that we get enough people exposed to the virus who’ve also had the vaccine that we can actually get some proper adjudication of whether it prevents the disease and remains safe,” John Bell, Regius Professor of Medicine at the University of Oxford, told BBC Radio.”We’re hopeful, particularly given the low incident rates in the UK that the individuals recruited in Brazil and South Africa will ultimately be able to provide us with the data.”There are no approved vaccines for COVID-19, but the World Health Organization has said AstraZeneca’s shot is one of the leading candidates. read more
The homes at 44-46 Soudan Street, Bardon. Photo: Graya ConstructionA HUMBLE home on a big parcel of land in inner-city Brisbane has undergone a jawdropping transformation — making way for two luxury properties that are now the best-looking neighbours on the block.The brothers from Graya Construction have been at it again, building two stunning new houses in less than two years and selling them for a mega profit.They just sold the house at 46 Soudan St, Bardon, for $1.73 million in an off-market deal after recently finalising the sale of its sister property at No. 44 for the same price.Graya Construction bought the 810sq m block in June 2015 for $930,000 and knocked down the existing post-war house. More from newsDigital inspection tool proves a property boon for REA website3 Apr 2020The Camira homestead where kids roamed free28 May 2019The brothers subdivided the allotment and built two new houses, selling both for $2.53 million more than they paid for the original site.Travertine tiling and a grand pivot door now adorn the entrance, whereas the original house was obscured by trees.The dated main bedroom of the original house now boasts a walk-in robe and luxe ensuite with dual rainshower heads and a freestanding bath.Ben Wakely and Victor Du Bois of Urban Property Agents negotiated the properties’ sales.Mr Wakely said 150 groups inspected 44 Soudan St when it was offered to the market, and one of the interested parties who missed out on that sale bought No. 46 in an off-market transaction soon after. Bardon is 5km from Brisbane’s CBD and has a median house price of $940,000, according to CoreLogic. read more
January 14, 2019, Police Blotter011419 Decatur County Fire Report011419 Decatur County EMS Report011419 Decatur County Jail Report011419 Decatur County Law Report011419 Batesville Police Blotter
Since the coronavirus pandemic began, many people have taken to wearing rubber gloves and facemask in an attempt to protect themselves. Is it really working?One nurse from Michigan posted a video to explain why so many people are still getting the coronavirus despite wearing gloves.
GUWAHATI: The tournament calendar of All Assam Tennis Association (AATA) for the year 2018 – 19 has been announced today.The General Secretary of the All Assam Tennis Association Ankush Dutta informed the media that the tournament calendar will start with boys and girls U-18 years ITF Junior World Ranking Tennis Tournament (Nov 19-23) in Guwahati.It will be followed by the all Assam State Ranking Junior Tournaments to be organised by the affiliated clubs of AATA. This year’s first junior AATA ranking tournament will be organised by Zaloni Club, Duliajan. The Tennis Club, Silchar and Nagaon Tennis Club will announce their tournament dates later. read more
Ancelotti continues to make his markEverton came into the game off the back of a seven-day rest from action – a rarity in this post-lockdown rush to conclude the 2019-20 season.It enabled Ancelotti to make only minor tweaks to a side that had initially struggled in a 1-0 win at Norwich in their previous game.Sigurdsson, who came on to contribute to an improved second-half display at Carrow Road, was restored to the team, as was fellow midfielder Anthony Gordon for his second Premier League start.The pair both contributed to Everton’s first-half onslaught, which brought the two goals which won them the match.Gordon’s whipped cross from the left laid Richarlison’s 11th goal of the season on a plate, while Sigurdsson demonstrated calmness to slot away the spot-kick soon after.The Iceland international had to wait to dispatch it, with the video official needing numerous replays to decide if the ball had struck Ndidi’s outstretched arm during his aerial challenge with Michael Keane.Everton could be forgiven for being shocked at the award of the penalty – it was their first in 38 league games, and the first they have scored at Goodison since Wayne Rooney against Swansea in December 2017.They were forced to dig deep for the win, though, especially after the double blow of conceding and losing Richarlison to injury.Everton gave away 65% of possession and numerous chances to Leicester, and almost gifted them an equaliser through a mix-up between Keane and keeper Jordan Pickford before the defender hacked the ball off the line.Leicester’s top-four grip loosens furtherUnlike their opponents, Leicester’s involvement in the FA Cup meant they had only two days after the FA Cup quarter-final defeat to recuperate and refocus on the league task at hand.That involves securing a Champions League spot to reward what has been a season of significant progress under manager Brendan Rodgers.But that is looking a lot less certain than it did before sport was halted because of the coronavirus pandemic.It is not just that Leicester have dropped points; it is that they look so bereft of creativity and threat for long periods, especially before the break, when a Jonny Evans’ effort from close range that was saved by Pickford was the best opportunity they fashioned.The absence of James Maddison, who sat out the cup defeat, did not help in the first half, but his introduction for the second – along with Iheanacho – at least gave them some impetus.They moved the ball quicker, pressed better and had more players on the pitch who could damage the home side, even if this was only by sticking their head in where it hurts as Iheanacho did to reduce the deficit.Jamie Vardy was involved in the build-up to the goal but he was otherwise given very little to work with as he went in pursuit of a 100th Premier League goal.Leicester’s race is far from run, though, with this unorthodox, condensed end to the season meaning the chance to rectify matters is only ever a few days away. (BBC) – Everton kept up their post-restart push for a place in next season’s Europa League with an impressive victory over Leicester at Goodison Park.The Blues are unbeaten since the Premier League began again two weeks ago, with a second successive win coming courtesy of two goals in quick succession in the game’s first quarter.Richarlison struck from close range before Gylfi Sigurdsson scored a debatable penalty, awarded following a lengthy VAR review for handball against Wilfred Ndidi.Leicester rallied at the start of the second half and pulled a somewhat fortuitous goal back when Mason Holgate’s attempted clearance flew into the net off the face of substitute Kelechi Iheanacho.But they were unable to make the most of the larger share of possession and chances to gain parity.It is another blow for the Foxes, who exited the FA Cup at the hands of Chelsea at the weekend and now face a real test to hang on to their top-four spot in the table.Two points from their past three games has opened the door to Manchester United and Wolves, both of whom are only three points behind Leicester and in much better form.Everton, though, are looking up the table, with this win leaving them one point behind eighth-place Tottenham – a position that could be good enough to secure a European spot for next season.Richarlison limped from the field in the second half following a challenge by Ndidi, although manager Carlo Ancelotti eased fears after the game by stating the Brazilian should be fit to face Tottenham in five days’ time. read more
Published on December 17, 2016 at 3:57 pm With its 78-71 loss to Georgetown, Syracuse (6-4) has lost four of its last six games. Tyler Lydon scored a career-best 29 points and for the second straight game John Gillon posted double-digits points (13), but SU missed 11 free-throws in the loss. The Hoyas have now won three of their last four games against the Orange. Comments Facebook Twitter Google+